STORAGE GAS HOT WATER - GAS HOT WATER NOT WORKING | PILOT LIGHT TROUBLESHOOT
Re-lighting your gas storage hot water system is relatively easy, but you must follow the manufacturer instructions carefully.
It is vital that you do not allow excess build-up of gas while doing this procedure. Working with Gas can be dangerous if not done correctly. If you are unsure or not confident, contact your local gas technician or Moyle Plumbing & Gasfitting for advice.
Step 1 - Remove any flammable items like fuel, matches or cigarette lighters from around the area.
Step 2 - Remove the access cover on the storage hot water tank. Look on the back of this cover for the manufacturer instructions on how to re-light gas pilot light.
Step 3 - It is IMPORTANT to check for any gas leaks. This can easily be done by simply smelling for gas. Get down to the ground as low as possible and smell for gas. Gas behaves the same as water, but you can see water, but you cannot see gas. This is why you need to be smelling down low on the ground.
* YES you smell gas -Turn OFF the gas control + the gas valve on the gas line to the hot water system. Leave the area & call your gas technician or Moyle Plumbing & Gasfitting.
* NO you do not smell gas - Continue
Confirming that you do not smell gas, there is no gas leak.
You are about to light the ignition. This is a straightforward procedure, but you need to follow it exactly.
Note: Do not use any tools to turn gas controls. If you cannot turn the controls by hand, then you need to contact your licensed gas technician or Moyle Plumbing & Gasfitting.
At this point - you can continue to read, or scroll down to the Video demonstration.
Step 4 - Locate & turn the gas control knob anti-clockwise to the OFF position. Depending on the brand of hot water system, the control may or may not click when you reach the OFF position. Again depending on the brand, the picture of the OFF position may be a circle.
Step 5 - WAIT 5 MINUTES.
This is important to allow any un-burnt gas to dissipate.
If you do not wait the complete 5 minutes, it will be dangerous to continue as the next step (ignition button) will ignite any un-dissipated gas which may cause injury or damage.
Step 6 - Igniting the pilot.
Locate & sight the pilot ignition button. DO NOT press it just yet.
Step 7 - Turn the CONTROL knob clockwise to the pilot light position. The symbol should look like a starburst.
Step 8 - Once the knob is on the starburst or pilot position, depress & hold the control knob down for 3 seconds, this will release gas to allow the pilot to light.
Step 9 - While holding down this control knob, using your other hand, repeatedly press the ignition button up to 30 times or up to 30 seconds.
Step 10 - Keep holding the control knob in for another 20 seconds & release.
Step 11 - Check to see if the pilot light is lit.
The pilot light is a small blue flame, at the base in the combustion opening.
Keep your head as clear or away from the combustion opening.
YES - the pilot light lit - then you can continue.
or
NO - Go to the bottom * for further instructions.
Step 12 - Pilot light is lit.
Turn the control knob clockwise to #6. This will allow the burner to light to heat the water when required.
The burner may be a little noisy when it initially lights but should quieten after approx 5 seconds.
Step 13 - Replace the cover.
If at any stage you are not confident or unsure on what to do, turn off the gas supply to your hot water system & contact your local gas technician or Moyle Plumbing & Gasfitting on (07) 3807 7327.
* NO - If your pilot light did not light.
It is IMPORTANT that you turn the gas control anti clockwise to the OFF position & WAIT 5 MINUTES before proceeding.
Go back to STEP 5 & start again.
If your gas hot water system does not light, you will need to contact your gas technician or Moyle Plumbing & Gasfitting as it will need a service.
Moyle Plumbing & Gasfitting offers same day emergency service to residents between Brisbane & Gold Coast, including Logan City if you lodge your job before 11 am Monday to Friday. 07 3807 7327
If you have an after hours or weekend emergency no hot water - contact the after hours number 0447 671 095.
Gas fitting is a licensed trade, you must only use a licensed gas fitter to install or repair your gas hot water system.
Very simple video demonstrating how to re-light your own gas storage hot water system
Read what others have said once we helped them to re-light their own gas storage hot water systems.
“Thanks mate you’re an absolute legend, I have the same exact unit and you saved me from having to call someone in the middle of the night to come and do this.”
“Thank you! Very helpful as the instructions on mine weren’t very clear. Was able to light the pilot easily with your help”
“Perfect instructor. Fixed it in 1min .
Life saver thanks heaps”
“This was super useful. I was following the instructions on the back panel, but couldn’t get it to go properly. this did the job perfectly”
“thanks mate your a legend, I was about to call someone as I was having no luck, then your video came along and you gave me all the know how I needed, I owe you a beer”
“Great video. It was confirmation that I am doing the right thing but wasn’t patient enough. I’ll try again.”
“You Beauty, that saves me $120.00 in a few seconds. Last time it happened to me, that’s how much I got charged in Sydney Australia. Good bless you and thank you.”
“As soon as i heard the Aussie accent I knew he was going to help”
“Thank you very much.
I fixed Rinnai gas hot water issue myself after watching this video”
Richard Moyle
Owner at Moyle Plumbing & Gasfitting Plumbing since 1983